Our Care Services
Since the beginning our goal has been to provide nursing care for a diverse range of care needs within our community.
At Elderholme we have modern equipment and trained nursing professionals to provide specialised care that may not be available at other nursing homes.
Care and Accomodation at Elderholme
We provide the following care and accommodation services
Residential care
For individuals with low needs requiring minimal assistance from care assistants with daily living activities 24/7.
Nursing care
For individuals who require 24 hour assistance and care from qualified nurses and trained nursing staff due to medical conditions or needs such as (list not exhaustive):
Stroke
Heart diseases
Diabetes
Cancer
Spinal Injuries
Epilepsy
PEG/NG tubes administration
Dementia/learning difficulties when primary needs are nursing
Incontinence
Stoma care
Catheter care
Multiple sclerosis
Specialised Nursing Care with life changing conditions
Tracheostomy
Ventilator
Acquired Brain Injury
Respite care or short term stay
Temporary living arrangement at Elderholme including care and support required from 1 week to months
End of life care
All choices, cultures and religions supported
Care case studies
RESIDENT CASE STUDY 1
Person centred admission and care
The challenge
What was the support needed?
Sue was diagnosed with dementia and other complex health conditions which advanced over time and with more care required, she was referred to reside in our Home by her social worker. Her first language is French and she speaks English only a little. She has no family or friends to support her to move and settle in. Therefore one of our care team main goals was to enable Sue to communicate her choices on admission, engage in all activities and also to understand her needs.
Our role
What action did we take?
Staff learned simple French words.
Staff created French flashcards.
Welcome pack was translated to French.
New interactive TV purchased to play French films and activities.
Meals menu translated to French.
Advertised to find French speaking volunteers.
The difference we made
Outcomes achieved for people we support
Resident enjoyed watching films and TV programmes in her native language.
Admission process completed with no issues resident being able to understand and consent.
Staff communication with resident was enabled allowing to meet all Sue’s needs.
RESIDENT CASE STUDY 2
Person centred admission and care
The challenge
What was the support needed?
One of our residents has severe learning disabilities, lacks capacity, and has multiple morbidities. They also have a history of urosepsis, resulting in sudden collapse and unconsciousness.
Our role
What action did we take?
Charts in room – with information for deputy of health and welfare, paramedics, out of home doctor and all staff.
Upon discharge from hospital(s) stays the resident is admitted back to Elderhome no later than 16.00 and allowed to settle (making them less anxious).
Hourly observations as part of sepsis-watch routine.
The difference we made
Outcomes achieved for people we support
We personalised the room with glitter paint, sensory lights and a tv on a protruding bracket.
Charts alert everyone of diagnosis of sepsis.
Body chart aids care of complex skin conditions.
Resident’s early discharge from hospital allows staff to body map skin and assess their multiple morbidities.
Any issues can be sorted whilst GP is still available.
What they said
Feedback and observations from resident, relative, support worker or care professional
“The Elderholme staff, residents, families/friends all work together as a team.”
RESIDENT CASE STUDY 3
Person centred admission and care
The challenge
What was the support needed?
A muslim resident had specific dietary needs. They also required a mosque at end of life.
Our role
What action did we take?
We contacted their mosque, who had previously been in contact with resident. They then visited Elderholme.
We had a meeting with kitchen and catering staff to put suitable measures in place to meet the resident’s dietary requirements.
The difference we made
Outcomes achieved for people we support
Resident had full involvement from the mosque at their end of life as per their wishes.
Dietary needs were met in line with the resident’s requirements and cultural needs.
“The home excels in the care they provide. The staff are very patient and appear to enjoy their job. I would definitely recommend the home and do not want my loved one to go anywhere else. I would rate them 10/10”
CQC Report 2023 page 9
“I am involved in the care plan and kept informed of any medical changes” and, “The GP visits regularly and the staff ring me straight away if they have any concerns.”
CQC Report 2023 page 9