Care Quality Commission

Our work at Elderholme is regularly inspected by the Care Quality Commission to help us ensure that our high standards of care are maintained.

Latest CQC Inspection

On 8 January 2021 we were inspected by our regulator CQC (Care Quality Commission) on key areas of safe, effective and well-lead. We achieved an overall rating ‘requires improvement’.

Since the Inspection, Jane Lockwood has been registered as a Registered Manager with CQC.

We are pleased to say that during this Covid-19 pandemic the inspectors found that there were effective in infection prevention and control.
This was also confirmed from feedback from residents:

“It is very clean. Staff always wears PPE, masks, aprons and gloves. I am not worried about Covid.”

We value positive feedback from our residents, their families and staff about the service. Because they experience and use our service – they are our customers and they know best:

Here’s what our customers and staff said about us to the CQC inspectors in 2020:

“I like it here; they look after me extremely well”

— (resident) —

“What they do really well is care for people and look after people. This care home is exactly what I want for my relative”

— (relative) —

“I feel very safe indeed, it couldn’t be better”

— (resident) —

“There is sufficient staff, yes. There is always someone here”

— (resident) —

“When I press the buzzer I don’t normally have to wait”

 — (resident) —

“The food is very good, I have my favourites. There is a choice of two dinners”

 — (resident) —

“It is very good in many ways. The food is good”

— (resident) —

“I have no complaints and no concerns. What they do best is provide a safe, secure clean environment”

— (relative) —

“They are good about keeping in touch and I ring in several times a week”

— (relative) —

Our last CQC inspection was 8 January 2021. Please see our latest CQC inspection report here

New Manager

The new Matron Manager who has already been working on service improvements since her first day in post, also received only good feedback:

“Approachable, has an air of professionalism, and confidence”

— (relative) —

“The new manager is very, very nice: exceedingly nice. I have no concerns or worries”

— (relative) —

“[The manager] is very fair and always gives us time”

— (staff) —

“Fabulous, she is a colleague [not just a manager]”

— (staff) —

“We get supported by the nurses and the manager, it is a team”

— (staff) —

Our last CQC inspection was 8 January 2021.

Overall rating: Requires improvement.

Please see our latest CQC inspection report here

We are also delighted to confirm that the findings of the Care Quality Commission are borne out by the words of relatives of our residents and of healthcare professionals with whom we partner.

They love my mum; I am absolutely delighted, can’t fault them

Relative

Staff are very friendly and helpful and look after Mum well

Relative

The care he received was excellent

Relative

We trust the staff

Relative

One of the best care homes

Local GP

I would recommend Elderholme to my family and friends

NHS Physiotherapist